Helping You With The Challenges You Face

What kind of operational challenges do you face as a waste manager and how can Mandalay help you overcome them? 

Managing Multiple Facility Types

Waste Managers are often tasked with managing a variety of different facilities which may include landfills, transfer stations, material recovery facilities, recycling facilities, and tip shops/buyback shops. Facilities are commonly: 

• Spread across a wide geographic area 
• Located in often remote locations where access and internet connection can be challenging. 
• servicing different customers including council contracts, residents and commercial customers.  

Seamless Facility Management Software 

Managing multiple facility types are simplified when you have access to software that seamlessly operates across all your facility types. With software setup to suit the facility type, and data synchronised with central admin in near real–time.   View our facility product suite to learn more.

Access to Support When Needed

Everything works well until it doesn’t. 

Without the knowledge and support to overcome issues in a timely manner; you risk significant downtime, loss in productivity and unhappy customers. You don’t want to be waiting around for support from an over-extended support team or an overseas vendor who doesn’t operate within Australian business hours. You need help fast. 

Reliable Support and Service 

Confidently rely on an Australian Based support team that not only understands the local industry and environment but can provide the product support you need in a timely manner.  

Improving Customer Service 

During peak times, waste managers and facilities are under pressure to provide their communities with great service. Some customers can become upset (even irate) with queue times and even challenge staff when their service needs are not met. 

More Efficient Customer Service 

Through understanding and improving business processes and having access to waste facility management software that will capture detailed customer and transactional information, customer service can be improved across the organisation leading to positive experiences for customers at your facility.

Reducing Errors That Hinder Operations  

Paper-based systems can mean huge delays in data being entered into the system. The possibility for data entry errors and the very real potential for data being lost is high as tickets are misplaced or damaged. All offer significant repercussions for facility reporting and planning.  

Reduce Errors in Your System 

Removing the need to manually enter data captured through paper-based systems will significantly reduce the potential for data entry errors. By capturing data within waste facility management software that is accessible from central admin, data entry errors will be reduced, and real-time reporting becomes possible.

Future-Proofing Waste Operations 

Technology is continually evolving and so too is the industry.  With so many aspects involved in managing facilities, it can be difficult keeping up with industry best practice. There just isn’t enough time. 

Understanding industry requirements with clear product roadmaps 

By building trusted relationships with key industry partners who have clear product roadmaps, an understanding of stakeholders, industry challenges, and operational requirements means more of your time as a waste manager can be spent focusing on key areas.

Additional Resources