Resident Services

It’s time for council waste vouchers to go digital

Introducing a simple yet powerful tool for issuing, managing, and measuring waste vouchers and entitlements.

Voucher programmes can provide huge benefits to residents but current systems are often too hard, too expensive, and too exposed to fraud. Voucher Management from Mandalay delivers a faster and more personalised experience for councils, residents and community members. It also gives your team the ability to issue and manage waste vouchers with ease, and make informed decisions based on the data you collect.

Gain a voucher system that actually works for your council and residents with Voucher Management from Mandalay.

Benefits of Voucher Management

Why use Mandalay’s Software for Council Waste Vouchers?

Powerful Analytics

Analytics offers a big picture view of voucher usage across your facility(s) right down to the minute detail of individual voucher transactions. Understand where waste is being generated and which facility it is being presented at.

Access to Voucher Information

Near real-time access to voucher information means a voucher can be used at a facility within minutes of it being issued by a customer service or administration team.

Visibility for Staff

Visibility for administration and facility staff means voucher validity can be confirmed and a detailed history of voucher issue and use is accessible. Staff can identify on the spot if the person presenting the voucher is entitled to use it.

Detailed Data Capture

Detailed property information is captured within the application, along with a history of voucher use, providing an auditable system and a means of confidently challenging incidents of fraud.

Native Integration

Natively integrating with Mandalay’s Facility Core Product (Ticketing) system enables the rules set for the voucher programme to be enforced at the facility gatehouse when a voucher is redeemed.

Self-Service Capability

Reduced management and administration costs through using the resident facing self-service portal, allowing community members to manage their own vouchers.

Product Features

What does Voucher Management have to offer?

Access to Powerful Analytics

Track multiple points of data such as your current liability, sources of waste by property, where and when vouchers are being presented, by vehicle and property origin, along with a breakdown of product being presented.

Setup Multiple Entitlement Types

Multiple Voucher Programmes can be created to suit each type of entitlement offered by council, where each programme has its own rules to manage eligibility and entitlement.

Data Synchronisation

While the application is cloud-based, data synchronises down to site for use within the Facility Core Product (Ticketing), allowing near real-time issue and redemption of vouchers.

Multiple Users

This software for council waste vouchers can be used by multiple internal users across different teams (e.g. Waste, Customer Service) to administer and manage entitlements. User access is managed via permissions, providing access to data whilst locking down functionality based on your organisations internal process requirements.

Integration

Achieving the most benefit when integrated with other products within Mandalay’s Resident Product Suite, Voucher Management offers a native integration with the Facility Core Product (Tickting).

Manage Voucher Issue

Vouchers can be cancelled, re-printed, re-issued and the voucher programme rules can be overridden depending on permission levels.

Customisable Voucher Templates

Voucher templates are customisable and set up during onboarding. Council specific information, logos and page layout are all customisable within the template.

Set Voucher Rules

Each programme can have its own ruleset to define the entitlement value and frequency, as well as eligibility rules by property type and resident group.

Flexible Distribution Methods

Most common methods of issuing vouchers are through council rates notices or via on-demand requests. The voucher application supports both methods of distribution and keeps track of vouchers issued and redeemed, In addition, Resident Self Service will allow residents to manage access to their own entitlements.

Property IDs

Whilst Mandalay maintains a national database of over 14 million properties, Mandalay can correlate to council ratings systems to ensure information remains relevant if data is exported for use in other systems.

Get in Touch

Would you like to know more about the options available within our Software for Council Waste Vouchers?

Options for Implementation

How are organisations using Voucher Management?

Often situations differ across councils so while one solution may fit one council a slightly different approach may be more appropriate elsewhere. Below are some examples of how Voucher Management is being implemented to suit different situations.

Entire Resident Population

Waste vouchers are issued to the entire resident population as part of the normal rates notice circulation to the entire community.

Small Groups

Waste vouchers issued to a subset of residents. In this case, it has been used to test a process change with a smaller control group. e.g. ratepayers who receive their notices digitally.

Community Groups

Waste entitlements issued to Community Services organisations to remove the administration and management of these entitlements from the waste team.

Department of Housing

Waste vouchers issued directly to Department of Housing and Retirement Housing residents rather than being sent in bulk to the property owner/manager.

On-Demand

Administering and managing Waste Vouchers On-Demand, allowing residents to request waste vouchers from council as they are needed. As Resident Services manages and tracks voucher issue and use, control is maintained over voucher quantity.

Special Cases

Managing residents who fall outside normal collection services.

Self Service

Allowing residents to access council waste vouchers/entitlements via a Self-Service platform. Removing administration and management from council staff, while still controlling what residents are entitled to receive.

Data security

Ensuring Data is Secure

Data security, protection, and privacy are all top of mind. Particular emphasis has been placed on both immediate and future data security requirements.

With secure storage and transfer of resident identifiable documentation along with all voucher codes being globally unique and imutable, combined with our ISO 27001 Information Security Management and ISO 27017 Cloud Security certification, you can trust that you are in good hands with Voucher Management from Mandalay.

Data & Analytics

What data is being captured with Voucher Management and can I access it?

Each waste voucher is issued with a unique code identifier which is linked to a verified address, allowing the system to provide detailed insights into voucher usage. Through this captured information a scanned voucher can provide you with the following information.

where waste was generated, based on the address attached to the waste voucher.
where the voucher was scanned.
when the voucher was redeemed.
Registration of the vehicle that presented the voucher.
Detailed information related to transactions, such as what products do loads consist of in relation to where they were generated.

From this information, the system can provide extensive insights.

Powerful Insights from Voucher Management Data

Vouchers Consumed

Voucher Programme Status – total vouchers issued, the amount of vouchers that have been consumed/redeemed and the value of redeemed vouchers.
Information relating to when vouchers are being presented can also be viewed.

Suburb Analysis

Waste source – where is waste being generated?

Vehicle Analysis

A correlation of the voucher that was used against the vehicle that presented it.
Can be used to identify exceptions like where vehicles are presenting vouchers from multiple properties, and vehicles presenting excessive amounts of vouchers.

Source to Site Details

Identify whether community members are using their closest facility.
Understand where waste is being generated in relation to where it is being taken.

Resident Product Suite

Build a personal waste experience for your residents.

Product 1

Resident Self Service

Resident Self Service will allow residents to self-manage their waste services by using Mandalay's Resident Platform.

View Product

Product 2

Bulk Waste Collection

Capture bulk waste, hard rubbish or verge collection pick-up requests for a specific resident/property pair, along with all relevant request and booking details.

View Product

Product 3

Resident Access Control

With a property ID and a corresponding PIN allocated to eligible residents, your site will remain secure while ensuring that only pre-defined residents will gain access.

View Product

Additional Resources

'Check, Cancel and Reissue Vouchers with Ease'

Bundaberg Regional Council – Case Study

Read Case Study

How the Mandalay Voucher Management Product Will Improve Operations at your Waste Facility

Many councils that either have or are looking into voucher programs would agree that current systems can be problematic, expensive and exposed to fraud. But it doesn’t have to be this way. In this article, we’ll explain exactly how the Mandalay Voucher Management product can play an essential role in your current waste management operations.

View Blog Post

'Striving for Improvements and Greater Efficiencies'

Albury City Council – Case Study

Read Case Study

Data Drives Waste at the Border - Waste Management Review

Andrea Baldwin of Albury City Council outlines how Mandalay Technologies’ Resident Product Suite is set to unlock sustainable resource recovery growth and regional collaboration.

View Article

Get in touch with the team

+61 7 3010 7900

Leaders in data collection, information control and management.

GET IN TOUCH

p: +61 7 3010 7900
a: Level 2, Suite C, 225 Montague Road West End, QLD 4101
e: [email protected]

Voucher Management

Resident Services

It’s time for council waste vouchers to go digital

Benefits of Voucher Management

Why use Mandalay’s Software for Council Waste Vouchers?

Powerful Analytics

Access to Voucher Information

Visibility for Staff

Detailed Data Capture

Native Integration

Self-Service Capability

Product Features

What does Voucher Management have to offer?

Access to Powerful Analytics

Setup Multiple Entitlement Types

Data Synchronisation

Multiple Users

Integration

Manage Voucher Issue

Customisable Voucher Templates

Set Voucher Rules

Flexible Distribution Methods

Property IDs

Get in Touch

Would you like to know more about the options available within our Software for Council Waste Vouchers?

Options for Implementation

How are organisations using Voucher Management?

Entire Resident Population

Small Groups

Community Groups

Department of Housing

On-Demand

Special Cases

Self Service

Data security

Ensuring Data is Secure

Data & Analytics

What data is being captured with Voucher Management and can I access it?

Powerful Insights from Voucher Management Data

Vouchers Consumed

Suburb Analysis

Vehicle Analysis

Source to Site Details

Resident Product Suite

Build a personal waste experience for your residents.

Resident Self Service

Bulk Waste Collection

Resident Access Control

Additional Resources

'Check, Cancel and Reissue Vouchers with Ease'

How the Mandalay Voucher Management Product Will Improve Operations at your Waste Facility

'Striving for Improvements and Greater Efficiencies'

Data Drives Waste at the Border - Waste Management Review

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