While the application is cloud-based, data synchronises down to site for use within Mandalay CS ticketing, allowing near real-time issue and redemption of vouchers.
Setup Multiple Entitlement Types
Multiple Voucher Programmes can be created to suit each type of entitlement offered by council, where each programme has its own rules to manage eligibility and entitlement.
Voucher Distribution Methods
Most common methods of issuing vouchers are through Council rates notices or via on-demand requests. The voucher application supports both methods of distribution and keeps track of vouchers issued and redeemed, while cancel, re-issue and override options where council decides an exception to the voucher programme rules is required.
Whilst Mandalay maintains a national database of over 14 million properties, Mandalay can correlate to Council ratings systems to ensure information remains relevant if data is exported for use in other systems.
Via Resident Services Insights, track multiple points of data such as your current liability, sources of waste by property, where and when vouchers are being presented , by vehicle the property origin of vouchers presented, and a breakdown of product being presented.