Options for Implementation
How are organisations using Voucher Management?
Often situations differ across councils so while one solution may fit one council a slightly different approach may be more appropriate elsewhere. Below are some examples of how Voucher Management is being implemented to suit different situations.
Entire Resident Population
Waste vouchers are issued to the entire resident population as part of the normal rates notice circulation to the entire community.
Waste vouchers issued to a subset of residents. In this case, it has been used to test a process change with a smaller control group. e.g. ratepayers who receive their notices digitally.
Waste entitlements issued to Community Services organisations to remove the administration and management of these entitlements from the waste team.
Department of Housing
Waste vouchers issued directly to Department of Housing and Retirement Housing residents rather than being sent in bulk to the property owner/manager.
Administering and managing Waste Vouchers On-Demand, allowing residents to request waste vouchers from council as they are needed. As Resident Services manages and tracks voucher issue and use, control is maintained over voucher quantity.
Managing residents who fall outside normal collection services.
Allowing residents to access council waste vouchers/entitlements via a Self-Service platform. Removing administration and management from council staff, while still controlling what residents are entitled to receive.