• Provide operators, who are working in sometimes difficult and remote locations, an interface to capture and process transactions.
• Ensure unattended and remote sites consistently and accurately capture data.
• Record data to meet state and national regulatory requirements.
• Store data in the cloud, removing the need for local server infrastructure, and the reliance on specialised in-house resources to support it.
• Give management teams access to data and the ability to manage information and users across multiple facilities and locations.

Mandalay’s waste facility software suite is available for use within many different facility types. The Core Facility Product will use a weighbridge or other method to capture and measure volumes moving in and out of a facility, along with handling transactions and reporting. Some facility types include:

   Landfill: Sites used for the disposal of waste materials.

   Transfer Stations: Facilities used to temporarily store waste material prior to transport to another facility, such as landfill or recycling facilities.

   Material Recovery Facilities (MRF): Facilities that receive, separate, and prepare recyclable waste into separate streams for transport to manufacturers.

   Recycling Facilities: Facilities, such as Resource Recovery Centres (RRC), where sorted waste material is received, stored and processed to create a saleable product.

 Tip shops / Buy Back Shops / Recycle Markets: Facilities designed to re-sell items once destined for landfill.

   Quarries: Facilities producing materials most commonly used in processing plants and construction.

With the capability of operating at either attended or unattended facilities, the Facility Core Product (Ticketing) can be configured to suit the requirements of your facility and situation.

By combining the functionality of a Driver Control Station (DCS) with Mandalay’s Extension Products, such as Image Capture and License Plate Recognition, Mandalay can offer a fully automated experience.

Hybrid Data Solution

Cloud-Enabled Local Waste Facility Software

Enabling the benefits of cloud data storage with the offline capabilities of deployed software.

Designed as a hybrid model specifically to operate in often remote environments, the Facility Product Suite offers the benefits of a cloud solution whilst removing the dependency on a stable network connection.

Deployed software runs on local networks with local data storage and local infrastructure but with the added benefit of having all data replicated to the cloud.

• All data is stored on local infrastructure at site, with transactions captured by the Facility Core Product being written into a database on the local PC.
• Transactions can run offline for up to 60 days. So, in the event that connection is lost ticketing will continue to operate and data will synchronise once the connection is re-established.
• A hardware layer will connect local hardware such as weighbridges, scales, traffic lights, and cameras over an IP network.
• On-site backup PCs can be deployed utilising two (or more) SQL instances with each instance synchronising via the cloud. The intent of this function is to provide on-site redundancy in the case of SQL instance failure, i.e. hardware hosting the Primary SQL instance, failure of the Primary SQL instance itself, or technical faults with the host computer.

Product updates

What can you expect from product updates and releases?

Product updates and software releases are handled in the following ways.

Hosted Products

Mandalay’s hosted products available via the naus Platform are updated in a fortnightly release cycle. Notification will be circulated one week prior to release to outline what will be included in the release. Confirmation of release success will be circulated post-release along with relevant release notes.

All major functionality releases will include documentation accessible via the Customer Service Portal (CSP).

Deployed Products

Mandalay’s Facility Core Product offers two version releases per year – a major release and a minor service release. Releases generally occur every 6 months.

Access to one release per year is available free of charge and included with your waste facility software subscription agreement. Upgrading to new version releases is performed upon request or as required in conjunction with the support process.

Version upgrades can be managed via a User Acceptance Testing (UAT) environment to ensure a smooth deployment.

Specific release notes are made available for all version releases via the Customer Service Portal (CSP). Detailed instruction articles are created for major functionality.

Data Synchronisation

Ensuring data is synchronised and backed-up

Mandalay’s proprietary data synchronisation tool, DataSync, provides a solution for synchronising on-premises and remote PCs (generally point-of-sale or driver control stations) with a cloud-based master database and applications.

Designed to provide more reliable data synchronisation, DataSync even works well in low bandwidth (including 3G mobile networks) and unstable WAN environments. Deployed PCs can run up to 60 days offline. When the PCs come back online during the 60-day period, data is automatically synchronised.

Data is reliably replicated bi-directionally and offers a detailed audit trail of all changes.

Product Security

The naus Intelligence Platform, ensuring a secure environment

All data that comes from the site is stored in Microsoft Azure, in tier 4 cloud-based data centres located in Sydney, Australia with additional redundancy in Melbourne, Australia.

Mandalay’s cloud databases run on top of Microsoft SQL Azure, a hosted offering that is both highly available and highly scalable.  It includes 24×7 monitoring and implements many key security features such as transparent data encryption and threat detection to give customers peace of mind. In addition, continuous backups are taken every five minutes and are retained for 35 days ensuring disaster recovery is available if the need arises.

Flexible Access

How do you access the Facility Product Suite?

For Operators at the facility: The Facility Core Product is accessed via local PCs or POS terminals that have been loaded with the waste facility software.

For Admin users: The Facility Product Suite is accessed via the naus Intelligence Platform offering a secure, accessible cloud environment and access to data from across your multiple facilities.

Administrative users control access and permissions for all users.

Access to additional naus applications such as Transaction Search (including image capture), Facility Analytics, Regulatory Management, Facility Management, and Resident Services becomes possible from within the same naus Intelligence Platform.