• Map individuals within your community and their relationship to respective properties according to their role such as resident, rate payer, real estate agent, body corporate agent, school principal, not for-profit agent and more.  

• When resident information is digitised, vital waste services for residents can be undertaken with ease and the option for online self-service for residents becomes possible.  

• With a more accurate picture of the people and property types that make up your community, specific waste entitlements and services can then be allocated to the right individuals and properties. 

• This information can be used by Council to increase the cost effectiveness, efficiency and accuracy of many community interactions such as marketing, education, communication and services surrounding waste.  

Data and Reporting 

Waste source and council programme data and reporting is at the centre of the Resident Product Suite. With access to this data, you can build up your community’s waste profile right down to an individual level and gain superior insights into community waste movements and habits.   

Run detailed reports to analyse and dissect your data and learn more about the areas and segments that have opportunities for growth, discover the waste behaviours of your community, identify fraud and so much more. 

Being able to analyse and report on resident waste interactions is vital to your organisation and Council, which is why reporting is a core component of this suite.

   Help Desk & the Customer Service Portal

Every customer has access to Mandalay’s Brisbane based Support Team, offering support along with assistance with product and system questions. Requests are captured through the Customer Service Portal (CSP) which also includes a range of regularly updated resources including articles and how-to’s to provide you with additional self-help support.

Numerous features are available through the Resident Product Suite such as:  

• Capture resident account and property addresses across your community. 
• Allocate roles and property types to the captured data and assign waste entitlements that directly correlate with each role and property type.  
• Issue resident vouchers and view the number of vouchers used, cancelled and expired across any time period. 
• View insights for specific suburbs including the total net weight and total amount of waste relating to a programme, within the suburb analysis feature. 
• View waste behaviours and entitlement insights tied to specific vehicles. 
• See a visual map of total ‘source to site’ movements of all residents in your community and gain insights such as number of tickets, number of vouchers, number of vehicles, weight and total amount of waste for all or specific sites. 
• Cancel, reprint and override entitlements through an easy to use dashboard interface. 
• Incorporate and make use of Council branded and customised voucher templates. 
• Analyse and reporting on various resident data points. 

Council Managed Service  

Waste services managed by your Council staff

Council employees at the service centre can log onto Mandalay and make use of the functions such as registering missed bins, submitting new service requests and more on behalf of the resident. This operation type is a standard function of the resident product suite. 

Resident Self–Service  

Let your residents manage their own waste services

This method involves a link being sent to residents which allows them to go online and undertake these same waste tasks themselves with zero employee interaction.  

When resident authentication is included in Resident Self-Service, your staff will have information on hand to confirm that a resident lives where they say they live. With property and resident data provided, uploaded and configured, you gain more transparency and insights over your residents. Resident Self Service is available as an additional cost. 

Summary of Vouchers Used 

When paired with the Voucher Management Product, you can gain visual insights into the vouchers used in your community. View the voucher code, season, status, date, site, address and total dollar amount for every voucher used.

Suburb Insights  

Drill down even further into your voucher management with the ability to see voucher usage by suburb including total dollar amount and net weight. You can even see detailed information on usage by day for a selected month for a selected suburb or across your whole community. 

Vehicle Details   

Link up your voucher data with specific vehicle licence plates to track if a vehicle has made multiple uses of the same voucher.  Use licence plates paired with resident data to visually track where residents are traveling from and see which sites are visited more frequently than others in your community.  

Source to Site Details   

Drill down further to view a flow-style map showing a clearer picture of the source property to site journey. Switch between sites or select multiple to compare and view an hourly usage breakdown showing peak times for your sites. Site specific voucher KPI’s can also be viewed here such as the number of transactions, vouchers issued, number of vehicles, and the dollar amount.