Engage With Your Community

What is the Resident Product Suite?

Build a complete profile of the unique properties, waste generator(s) and their relationships to the property in your community, and use this data to deliver a high quality, efficient and cost-effective waste service to residents with the Resident Product Suite.   

Product Range

Resident Product Suite

What is Included with the Resident Product Suite? 

Provide key waste services to the community with more efficiency and accuracy through the Resident Product Suite, with the added benefits and insights that come with having access to invaluable resident and property data.  

Data and Reporting 

Waste source and council programme data and reporting is at the centre of the Resident Product Suite. With access to this data, you can build up your community’s waste profile right down to an individual level and gain superior insights into community waste movements and habits.   

Run detailed reports to analyse and dissect your data and learn more about the areas and segments that have opportunities for growth, discover the waste behaviours of your community, identify fraud and so much more. 

Being able to analyse and report on resident waste interactions is vital to your organisation and Council, which is why reporting is a core component of this suite. 

Resident Products Within the Suite 

The resident data you gain within the Resident Product Suite adds extensive value and functionality to the products available within this suite. Also known as ‘programme types’ within the naus platform, the below products can be added to the Resident Product Suite as additional subscriptions.

  Bulk Waste Collection

Capture bulk waste, hard rubbish or verge collection pick-up requests for a specific resident/property pair, along with all relevant request and booking details such as requested pick-up date and special driver instructions. Bulk Waste Collection also includes an entitlement management structure to ensure that a property entitlement, or resident\property pair can be enforced and managed. 

Core Services

   Help Desk & the Customer Service Portal (CSP)

Every customer has access to Mandalay’s Brisbane based Support Team, offering support along with assistance with product and system questions. Requests are captured through the Customer Service Portal (CSP) which also includes a range of regularly updated resources including articles and how-to’s to provide you with additional self-help support.

How Does the Resident Product Suite Operate?  

The Resident Product Suite can operate in two different ways: 

Council Managed Service  

Council employees at the service centre can log onto Mandalay and make use of the functions such as registering missed bins, submitting new service requests and more on behalf of the resident. This operation type is a standard function of the resident product suite. 

Resident Self–Service  

This method involves a link being sent to residents which allows them to go online and undertake these same waste tasks themselves with zero employee interaction.  

With resident authentication included in Resident Self-Service, your staff will have information on hand to confirm that a resident lives where they say they live. With property and resident data provided, uploaded and configured, you gain more transparency and insights over your residents. Resident Self Service is available as an additional cost. 

This is just a taste of the powerful insights that can be gained when using Voucher Management with the Residents Product Suite. Visit our Voucher Management page or get in touch to find out more.