About | Waste Management Solution | Mandalay Technologies

About Mandalay

Leading Waste Management Solutions

Mandalay Technologies is a leading provider of software and data management solutions for the waste and resource recovery (WARR) industry in Australia. Offering a comprehensive suite of products, Councils can streamline facility data capture, manage waste entitlements effectively, and gain valuable insights into waste behaviours.  

Mandalay has been established for over 20 years and is currently the service provider to over 120 customers across Australia, including over 100 Local Governments. This includes over 500 facilities transacting with Mandalay’s Point-of-Sale software and 650,000 households accessing waste entitlements via Mandalay’s Residents product.

Mandalay’s product offering includes a unique collection of solutions that manage data, business intelligence and data synchronisation. Whether you have single or multiple facilities or deliver waste entitlements to your community, Mandalay offers an environment that centralises your applications and data, providing improved accessibility, functionality, reliability and reporting capability. 

Our products are designed to be scalable and adaptable to the unique needs of each community. Work with Mandalay to transform your waste management approach and create a more sustainable future for your community. 

Mandalay’s Footprint

With our mission to support councils servicing their community waste and circular economy outcomes, we are deliberately focusing our efforts on what impact we can have in reducing waste to landfill. The best way for us to achieve this is to increasingly enable councils to drive diversion and circular economy outcomes. With a significant footprint across Australia, we have the ongoing support of our customers towards this mission.  

History of Mandalay

Starting out as a weighbridge software company called Weighmaster in 1996, our company began as a team of technicians who built products to meet functional requirements before merging and moving forward with a new identity, “Mandalay Technologies”. Under the Mandalay Technologies name, we expanded our scope of services and enhanced our offering.  

1996
Originally founded as Weighmaster, we began as a team of technicians who built weighbridge software products to meet a range of functional requirements.
1998
Our brand identity changed to Mandalay Technologies, and our scope of services was expanded and offering enhanced.
2015
naus Modelling & Scenarios was launched and became the first product available via the naus Intelligence Platform.
2017
The naus Intelligence Platform continued to expand, offering customers a unique cloud–hosted platform leveraging the power of cloud computing.

2020
Alongside our already successful Facility Product Suite, our product range expanded to include the Resident Product Suite. This revolutionary waste industry software helps to create a better waste experience for communities. Mandalay also attained certification for ISO 27001 (Information Security Management) and 27017 (Cloud Specific Controls).
2024
Commercial Services and Federated ID were included as part of the product offering, further expanding possibilities and benefits for our customers.
Today
Mandalay Technologies continues to be Australian owned, based and staffed. We are the leading provider of software and data management systems for the waste, resource and recovery industry in Australia.

Ensuring Industry Best Practice

Mandalay has achieved the following accreditations

ISO 27001 (Information Security Management) and ISO 27017 (Cloud Specific Controls)

Implementation of an Information Security Management System (ISMS) which provides a framework for an organisations information risk management processes.

Learn More about our ISO 27001 Certification

Industry Partners

Helping Us Achieve Our Best

Waste Management and Resource Recovery Association of Australia (WMRR)

Australia’s only national peak body for the $15bn waste and resource recovery industry.

LAWMAC

Local Authority Waste Management Advisory Committee (LAWMAC)

A regional forum made up of 25 North Queensland Local Government Councils dedicated to best practice waste management and sustainable solutions.

WRIQ

Waste Recycling Industry Queensland (WRIQ)

Advocating on behalf of the Queensland waste and recycling industry.

Adding Value to the Industry

Mandalay has successfully qualified for the following preferred supplier lists

Local Buy

ICT Solutions, Products, Services & New Tech (LB308)

Buy NSW

ICT Services Scheme (SCM0020)

WALGA

Information & Communication Technologies (PSP001), Waste & Energy (PSP007)

Local Government Procurement

IT&C Products, Services & Consulting (LGP115-2)

Check out what our clients are saying.

Confidence in Waste Vouchers

Daniel Hinson, the Team Leader of Circular Economy and Waste - Mornington Peninsula Shire

‘Looking at the big picture, a considerable amount of resource-intensive time and effort with vouchers is saved moving forward. Doing it this way and being extremely successful in how it rolled out, it gives our Council and IT Department that confidence when looking to do it across all waste vouchers and it gives us confidence in what the system can do.'

A Proven System for Waste Facilities

Jamie Lobb - Manager of Resource Recovery and Efficiency at Dubbo Regional Council

‘We chose Mandalay because we knew it was a proven system for waste facilities, but we also chose it because we knew we could do add-ons. For us, it’s about the bigger picture. With the Bulk Waste Bookings programme, if residents want to book a bulky collection, they can walk in if they don’t have internet access to do it, or they can phone up and a Council worker can book it on their behalf. We wanted to be flexible with the booking arrangement too.'

A Smooth and Easy Transition

Anthony Everett - Manager of Waste & Community Facilities at Narromine Shire Council

'After many years of disappointment with the previous provider council started to investigate other providers. A lot of phone calls to other waste facilities around NSW produced two options. Council decided to go with Mandalay based on the feedback from Mandalay users from councils that have just started their journey with Mandalay or that have been with Mandalay for many years, even though they were slightly dearer. From the first project meeting to after go-live on the first of May, Mandalay made the transition so smooth and easy as the project manager.'

Tenant Verification for Waste Vouchers

Daniel Hinson - Team Leader Waste Services at Mornington Peninsula Shire Council

'It’s been a very successful initiative that has had great take up by our tenants. We've also been impressed with the willingness by both our local and remote community of property managers and real estate agents doing their part in the verification process.'

Thankyou for your support and comprehensive training

Leanne Lauder - Office Manager at Terreco

'I wanted to take this opportunity to "Thankyou" for your support and comprehensive training of the Mandalay system. Even though the system is new to both Paul & me, we are feeling very confident and enjoying Mandalay. I would highly recommend to any company not only the Mandalay system, but the 5 star support received from the Mandalay Team.'

The biggest pro for Mandalay has been the customer support

Claudia Haggarty - Director, Business Analytics & Systems at ACT NoWaste

'The biggest pro for Mandalay has been the customer support. Support in general has been fantastic from both the team who sits behind the Zendesk tickets and customer success. During our most recent customer success meeting, we were able to work through and resolve a few outstanding issues within an hour.'

Get in touch with the team

+61 7 3010 7900

Leaders in data collection, information control and management.

GET IN TOUCH

p: +61 7 3010 7900
a: Level 2, Suite C, 225 Montague Road West End, QLD 4101
e: [email protected]

About Mandalay

About Mandalay

Leading Waste Management Solutions

Mandalay’s Footprint

History of Mandalay

Ensuring Industry Best Practice

Mandalay has achieved the following accreditations

ISO 27001 (Information Security Management) and ISO 27017 (Cloud Specific Controls)

Industry Partners

Helping Us Achieve Our Best

Waste Management and Resource Recovery Association of Australia (WMRR)

Local Authority Waste Management Advisory Committee (LAWMAC)

Waste Recycling Industry Queensland (WRIQ)

Adding Value to the Industry

Mandalay has successfully qualified for the following preferred supplier lists

Local Buy

Buy NSW

WALGA

Local Government Procurement

Check out what our clients are saying.

Confidence in Waste Vouchers

A Proven System for Waste Facilities

A Smooth and Easy Transition

Tenant Verification for Waste Vouchers

Thankyou for your support and comprehensive training

The biggest pro for Mandalay has been the customer support

Get in touch with the team

QUICK LINKS

SERVICES

GET IN TOUCH

About Mandalay

About Mandalay

Leading Waste Management Solutions

Mandalay’s Footprint

History of Mandalay

Ensuring Industry Best Practice

Mandalay has achieved the following accreditations

ISO 27001 (Information Security Management) and ISO 27017 (Cloud Specific Controls)

Industry Partners

Helping Us Achieve Our Best

Waste Management and Resource Recovery Association of Australia (WMRR)

Local Authority Waste Management Advisory Committee (LAWMAC)

Waste Recycling Industry Queensland (WRIQ)

Adding Value to the Industry

Mandalay has successfully qualified for the following preferred supplier lists

Local Buy

Buy NSW

WALGA

Local Government Procurement

Check out what our clients are saying.

Stay up to date, sign up to Mandalay’s Newsletter

Get in touch with the team

QUICK LINKS

SERVICES

GET IN TOUCH

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