Mandalay’s Waste Software Approach
With a holistic view of the industry combined with an active rather than reactive approach to product development, Mandalay has created a range of product suites that reflect different parts of the waste landscape in Australia. The Facility Product Suite and The Resident Product Suite.
Key Drivers for Our Software and Products
We see two key drivers for our products:
- Increasingly digitised supply chains of waste. This results in a more dynamic movement of waste material, more data capture opportunities, automation, and integration with other systems.
- Increasingly personalised service options for your customers, including residents and ratepayers in your community, small businesses, and collection contractors.
Our product roadmaps look ahead over time and our new product strategies always try to predict in some measure the likelihood, character, and timing of customer needs and market events. Mandalay has the product frameworks to ensure that each product extends and evolves to meet the needs of current and new customers.
Continual Product Development and Enhancements
Crucial to our Australian waste software development and enhancement process is our annual product review. We reference our roadmap, review existing opportunities and analyse any issues raised during the year.
We also engage with customers through forums, webinars, and surveys to further gauge the direction we should be heading in to meet their needs.
In addition, some customers have specific problems that they want us to help with. Mandalay is often partnering and jointly problem-solving with them.
Australian Waste Software Development for the Future
Here at Mandalay, we believe that the future of waste facilities involves automated transactions and a digitised supply chain.
Our Product and Development team currently consists of 12 staff continuously working on both existing and new products. Some have added duties to investigate innovative technology and explore how it can further enhance customer benefit.
Read our Case Studies and discover how our clients were able to transition to Mandalay’s waste management system.