Facility Core Product
Ticketing
The ticketing function within Facility Core Product is the operator-facing interface that facilitates the capture and processing of transactions in and out of your facility. The weighbridge software allows for multi-facility operations across various facility types.
Functionality within ticketing is highly variable and can be set up to suit your requirements via the Configuration and Administration functions within your system.
- Ticketing Display
- Transaction Scenarios
- Docket Printing
- Alerts
- Payments
- Till Shift Management
- Temporary Account Management
- Internal Work Orders
- Additional Features
Facility Management
Data Administration
The Data Administration function within the Facility Core Product includes different administrative functions that can be used to manage different data elements at various levels from site-specific to organisational.
- Users
- Product Management
- Product Pricing
- Contacts
- Contracts
- Contract Pricing
- Cartage Pricing
- Clients & Carriers
- Vehicle Management
- Vehicle Configuration
- Weight Conversion
- Advanced Driver Management
- Regulatory Compliance & Submissions
- Client Pricing
- Seasons
- Payment types
- Locations
- Alerts
- Events
- Data Synchronisation
Facility Core Services
Help Desk & the Customer Service Portal (CSP)
Customers have access to Mandalay’s Australian based Support Team, offering assistance with product support and system questions.
- Requests are captured via Mandalay’s online Zendesk ticketing portal – the Customer Service Portal (CSP).
- The CSP also includes a library of information, articles, how-to’s, and product release information with articles continually being added and updated.
Facility Data
Transaction Search
Transaction Search is an easy-to-use ticketing search engine accessed within the naus Intelligence Platform. This application allows users to quickly find a specific transaction or a set of transactions that relate to a customer, keyword, vehicle, ticket number, or date range. Items can be filtered by site and presented in an easy-to-use table format that allows for quick processing of key information.
Customers who are also using the Image Capture product will access images captured with transactions through the Transaction Search application.
Reporting (Standard)
All customers have access to the Standard reports within the Facility Analytics & Reporting product.
Mass Management – captures overloaded vehicle details and presents information in a detailed report enabling facility managers and owners to manage compliance breaches more effectively.
Operational Reports – provide users with an easy-to-use interface to generate and export tabular-style reports based on the transactional data generated at your facilities.
Data Export – will allow you to export data. It will run in the background while you work on other tasks and will send you an email once the data is ready to access.
To further extend your reporting capabilities, Mandalay’s Facility Management Analytics – Premium product offers a combination of dashboards and detailed reporting capabilities to provide a more powerful and detailed view of your data.
Extension Products
Enhance your Facility Product Suite subscription through a combination of the following extension products to suit your facility and organisation. Each product is available via an additional subscription, once the Facility Core Product has been installed.
- Integrate with more of your existing hardware, solutions, or processes.
- Capture even more detailed data for transformation into usable information.
- Increase your understanding of commercial and community habits.
