As we all actively monitor the progress of the global pandemic coronavirus (COVID-19) and take steps to help keep our communities safe, Mandalay would like to share the steps we are taking. As your trusted partner, we are committed to doing our part to ensure your communities and councils remain as safe as possible. As a leading technology company with a cloud based solution, we are well positioned to continue to support our day to day business. We will continue to service our customers with staff in a reduced risk environment at home now, and into the future.
As a company, Mandalay Technologies have formally implemented a work from home policy. A key driver during this time is keeping employees healthy and aiding your organisation’s ability to endure the social and economic impact of COVID-19. We know from experience that remote work can produce many benefits, from better flexibility to higher performance. However, we also understand this may not be part of your culture, and therefore something new to you and your organisation.
I want to take this opportunity to highlight a few actions we are taking:
- As a supplier, our organisation’s service and support to our customers is crucial. We will maintain our current high-resolution rate of support through using technology to remotely connect you to the right person to address your needs. There will be no change to how you contact us or our response times.
- As we are implementing reduced travel we will deliver consulting, training and projects remotely using video conference technology and still being present in your facilities.
- We will focus on delivering our core services and streamline our administration to minimise impacts on your organisation.
CEO, Mandalay Technologies