The article was published in the August edition of Waste Management Review.
As standards around waste and resource recovery change, so do the needs of operators working in the sector.
Recognising the needs of clients is critical for Mandalay Technologies, with data analysis and client facing product development forming the basis of the company’s business model.
Brendon Horswell, Head of Support and Implementations, explains that Mandalay cultivates its cloud-based products through on-going interaction with its clients.
With over 32 years’ experience in the waste and resource recovery sector, Horswell has developed a strong understanding of the industry and the specific and complex needs of individual operators.
“We work closely with our clients to help them overcome their operational challenges and develop our products in accordance with that,” he says.
Mandalay’s Facility Product Suite, for example, was developed to address a range of customer pain points.