‘We chose Mandalay because we knew it was a proven system for waste facilities, but we also chose it because we knew we could do add-ons. For us, it’s about the bigger picture. With the Bulk Waste Bookings programme, if residents want to book a bulky collection, they can walk in if they don’t have internet access to do it, or they can phone up and a Council worker can book it on their behalf. We wanted to be flexible with the booking arrangement too.’

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