Waste Managers have numerous responsibilities in their role to keep waste facilities running smoothly, including but not limited to:
  • Oversight of waste practices for council across a variety of different facilities types.
  • Monitoring, measuring, and reporting on key metrics across the facilities that they manage.
  • Complying with state-based and national regulatory requirements.
  • Understanding community requirements and expectations.
  • Leading and supporting a team of people who are delivering an essential service.
If you’re a Waste Manager, read on to discover how the Mandalay Facility Product Suite can improve operations in your role and at your facility.

Operational Challenges

   Facility Types

Waste Managers are faced with a variety of different facility types often with a wide geographic spread. As strategies and organisations change and populations shift, needs also change.

Mandalay’s Facility Product Suite is designed to be flexible to meet current and future needs. Designed for:

  • Waste facilities
  • Transfer stations
  • Material recovery facilities
  • Recycling facilities
  • Un-manned facilities
  • Tip Shops / Buy Back Shops
  • Quarries

Along with the Facility Core Product, Mandalay has developed extension products to cater to and enhance each facility’s needs:

  • EFTPOS Integration: to facilitate transaction payments
  • Image Capture: to link CCTV cameras to the transactions at the gate for further audit and verification.
  • Licence Plate Recognition: to semi-automate vehicle identification.
  • Site Based Pricing: to allow for specific pricing at different facilities and for specific clients.
  • Multi Weigh: to allow recording of different types of waste within a single transaction.

 

   Support and service

Everything works well until it doesn’t. When there is a problem at a facility, you need help fast.

Mandalay offers local support, with a service desk manned during normal business hours with someone available 24/7/365 for those, difficult time-critical issues. In addition, we have a knowledge base of questions asked and answered by Waste Managers along with stepped processes, all there to make it easier to support you.

 

   Facility performance

As a Waste Manager, you are accountable for the effectiveness of all waste facility operations. Mandalay goes beyond the weighbridge to help Waste Managers to improve their facility performance.

  • Reporting: Reports are available via a centralised Web-Based Reporting tool (WBR) which allows PDF, Excel, or raw data outputs.
  • Dashboards: A combination of dashboards and detailed reporting capabilities will give your organisation the big picture view across your facility(s) down to the minute detail of individual transactions.
  • API integration: Multiple APIs are available, where each is designed for a specific purpose and generally for a specific domain.
  • Consulting: Our local, industry experts with real-life experience to help improve efficiency and operations.
  • Training: Refresher training for existing staff and full training for new staff. This can be conducted in person or remotely.

 

   Maintenance and uptime

As a Waste Manager, you always need your operations to be functioning well. The facilities are subject to heavy industrial wear and tear which is a challenge for any operation physically and technologically.

Mandalay offers several supporting services that may help.

  • Software Support: Mandalay offers local support & service desk manned during normal business hours with someone available 24/7/365 for those difficult time-critical issues.
  • Preventative Maintenance: Mandalay can offer the service of maintaining or replacing your computer, printers, etc.
   Customer Service

Waste Managers find that during peak times their facilities are under pressure to provide their communities with great service. Some visitors can become upset (even irate) with queue times and will challenge staff.

Mandalay is continually improving its product suite to reduce queue times with initiatives such as:

  • EFTPOS integration
  • Image Capture
  • Licence Plate Recognition
  • Accounts as payment types
  • Touchless transactions

 

   Operational challenges / User experience

Running facilities has its challenges and there is an expectation from both organisations and communities that each operates flawlessly.

With Mandalay’s Facility Product Suite, we not only provide a world-class system but back it up with:

  • Support: Access to a local Support Team 24/7.
  • Consulting: Local industry experts with real-life experience to help improve efficiency and operations.
  • Training: Refresher training for existing staff and full training for new staff. This can be conducted in person or remotely.

 

   Fraud and theft prevention

With busy facilities, cash and operator discretion, Waste Managers are unfortunately sometimes faced with theft and fraud. This is never a pleasant experience for anyone concerned.

Mandalay Technologies has several products and services to help:

  • Audit: Mandalay can audit your financial transactions. Done by qualified, experienced team members.
  • Consulting: Mandalay consults to many organisations to address specific issues or to improve processes and reduce risk.
  • Export & Integration: Financial data from the system can be either exported as a flat file or an API built to integrate with finance systems.
  • Resident Vouchers: Often a source of fraud and confrontation at the gatehouse. Talk to us about how we have worked to reduce these issues and delivered real facts to help at the gatehouse.

 

   Environmental practices

Waste Managers are challenged with accounting for multiple waste types within one facility with the objective of reducing their environmental impact. Mandalay’s Facility Product Suite helps to identify and classify different waste types such as recycling, green waste and landfill. In addition, some of our extension products add additional benefits.

  • Multi Weigh: The ability to record weights for various waste types within a single transaction through the Multi Weigh product.
  • Facility Management Analytics: Allows for brief to comprehensive detailed drill down to understand what waste ends up where.

Process Challenges

   Error reduction

One of the headaches for Waste Managers is when there is an error in the system. The repercussions are time-consuming and impact on credibility. Be it reporting or financial they are never welcome.

Mandalay meets this need in the following ways:

  • Audit: Mandalay can audit your financial transactions. Completed by qualified, experienced team members.
  • Consulting: Mandalay consults to many organisations to address specific issues or to improve processes and reduce risk.
  • System or Process errors: In the event that errors are experienced within the system, our locally based support and development teams are available to work through the problem and recommend solutions.

 

   DIFOTIS

When implementing new features and functions, as a Waste Manager, your reputation is on the line. Mandalay understands this and our delivery commitment is to DIFOTIS – deliver in full, on time, in specification.

   Project management

Often new technology changes how organisations operate, and new features may be involved that Waste Managers have not come across before.

Mandalay’s Project Management Teams’ job is to ensure that both Mandalay and the customer do their parts to deliver the best possible solution for the organisation.

Change management is a key component during this process and Mandalay offers a number of services to ensure delivery is effective.

  • Consulting: Mandalay consults to many organisations to address specific issues or to improve processes and reduce risk.
  • Training: Mandalay has a full implementation training process. In addition, we offer refresher courses for existing staff and full training for new staff. This can be conducted in person or remotely.

 

   Continuous improvement

Organisations are demanding continuous improvement from all areas of the business. Mandalay has a reputation for innovation and is constantly improving its offering. We listen to the issues that our customers face and design and develop solutions to improve the product. Being an early adopter of cloud technology and pursuing ISO standard security and data management practices, Mandalay offers solutions that are continually improving.

Accountability

   Dealing with local government.

Waste Managers find it challenging reporting both to the organisation as a whole and to the various government bodies that have legislation impacting on waste and transport.

The organisation has both regular and ad-hoc demands. With a complete data set at a granular level we can work with you to get exactly what you are after from your data.

Compliance has become a major part of a Waste Managers role and our product deals with:

  • Financial: Either flat file of API integration into finance systems
  • Levy: Compliance reporting for levy legislation
  • Chain of Responsibility: reporting on weight compliance for vehicles.

Contact Us

Contact the Mandalay Team for more information on how the Facility Product Suite can be utilised to benefit and enhance the day to day tasks and goals within your facilities.

 

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Find out More

Offering a range of products to suit multiple facility types. 

Facility Product Suite

Additional Resources

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