Capture all Relevant Details
Capture all relevant request and booking details in the system such as requested pick-up date and special driver instructions.
Bulk Waste Request Authorisation
If a bulk waste request requires an internal review, the bulk waste request system can offer the ability to capture the request and escalate to an authorised user for review and subsequent approval/rejection.
Automatic Booking Confirmations
Auto-generate, and template booking confirmation letters and files in the system. These can be downloaded and emailed as required.
Audit User Access
Have the ability to audit user access and function where each user in the system has their own unique login. All access and activity is logged, and restricted functions force reason capture at the time of activation.
Improved Eligibility Rules
Utilise an enhanced eligibility rules system that allows for an additional “review required” eligibility level where the property may be eligible but requires approval from an authorised user.
Resident Self Service Integration
Bulk Waste Collection will natively integrate to Mandalay’s Resident Self Service platform, allowing Council’s residents to create unique logins, access their specific entitlements, track their bookings, search when their next entitlement is available, and view their entitlement usage history.