Frequently Asked Questions

As you may be aware, AMCS Group acquired Mandalay earlier this year. We are currently in a transition period as we integrate Mandalay under the AMCS Group umbrella.

As a valued client, we want to ensure you feel informed and supported throughout this next chapter. This FAQ has been created to answer common questions about Mandalay joining AMCS Group and what it means for you.

You’ll find information below about how our teams are working together and the opportunities this partnership brings. Our goal is to keep you updated, reduce uncertainty and maintain the trusted relationship we’ve built with you.

We’ll continue to update you as we progress through the transitions because your confidence and clarity matter to us.

Who is AMCS Group and what do they do?

AMCS Group is a global market leader in Performance Sustainability, headquartered in Ireland with offices across Europe, the USA, and Australasia. With over 1,300 highly skilled employees, AMCS works with resource-intensive industries to improve sustainability, efficiency, and profitability.

Joining forces with AMCS means Mandalay becomes part of a well-established, future focused organisation. AMCS brings global scale, financial strength, and deep industry expertise—giving us new opportunities to grow, innovate, and collaborate.

For our team, this partnership enhances what we already do well. Together, we can leverage expanded capabilities across product development, professional services, and customer support. You’ll be part of a broader network, with continued investment in people, technology, and long-term success.

Why did AMCS Group acquire Mandalay?

AMCS Group recognised strong alignment with Mandalay’s culture, people, and client first mindset. This acquisition is part of AMCS’s broader strategy to grow globally and bring together complementary strengths—ultimately enhancing the value we deliver to customers and the industry.

What does this acquisition mean for me as a client?

You can expect the same trusted service and relationships you’ve always had with Mandalay now strengthened by the backing of AMCS Group, a global leader in performance sustainability.

AMCS brings experienced teams across the globe, which means you and your customers will benefit from the combined strength of both Mandalay and AMCS Group now and into the future. Together, our product knowledge, industry expertise, and skills bring even more to the table. We’ll be able to leverage expanded capabilities across product development, professional services, and customer support.

This partnership also unlocks new opportunities to enhance productivity, streamline operations, and drive innovation. With the financial strength, resources, and global reach of AMCS Group, you can be confident in a stable, long-term partnership one that continues to invest in technology, people, and products to support your success.

How do I learn more about AMCS Group?

You can learn more about AMCS by visiting www.amcsgroup.com, where you’ll find information about their solutions, global presence, and commitment to innovation and sustainability. We’ll also be sharing more updates and resources over the coming weeks to help you get familiar with the AMCS team and what this means for you.

Will the current Mandalay CEO, Simon Kalinowski, remain part of AMCS’s Group going forward?

Yes. Simon Kalinowski will remain with us to ensure a smooth transition, and he’ll be working closely with AMCS Group’s Head of Australia and NZ, Michael Bates.

Will my current contacts at Mandalay remain the same?

Yes. You’ll continue working with the same people you know and trust. There are no immediate changes to your main points of contact.

Will our current projects, agreements, or terms be affected?

No immediate changes will be made to your existing projects or commercial terms. All agreements remain in place, and we are committed to delivering everything as promised.

Will the current Mandalay products continue to be provided, supported, and developed?

Yes, the current Mandalay products will continue to be provided and supported as they are. Our commitment to delivering quality products remains unchanged. As we move forward, we will review the Mandalay product roadmap to ensure ongoing development aligns with our customers’ needs and AMCS product initiatives. We’ll keep you informed of any updates as they arise.

Will the level of service change?

No. One of the immediate goals of this acquisition is to continue delivering the service Mandalay is known for. For now, everything will remain as it is. As we move forward with the integration, we will assess all aspects of our operations, including support functions, and we’ll keep you informed of any changes that may arise. We understand that Australian-based support is a key part of your current experience, and we will make sure to communicate clearly as we progress. Over time, we aim to enhance your experience by leveraging AMCS’s global expertise and solutions, ensuring even more value and innovation in the long run.

What are the benefits for clients of Mandalay becoming part of AMCS Group?

By joining AMCS Group, clients gain access to a broader range of capabilities, deeper technical expertise, and a global innovation network. You’ll benefit from expanded services, new tools, and greater capacity all without compromising the support you’re used to.

Will the Mandalay brand change?

Eventually, yes. Over time, it will transition to the AMCS Group brand to reflect our shared identity. We’ll take a phased approach to ensure clarity and continuity for clients throughout the process.

Will the Mandalay legal entity name change, and if so, when?

Mandalay will transition to the AMCS Group legal structure. We’ll keep you informed and ensure any changes to invoicing or contracts are communicated well in advance.

Will there be any changes to invoicing, billing, or banking details?

For now, invoicing and payment processes remain the same. If any changes are needed in the future, we’ll give you plenty of notice and support the transition to avoid any disruption.

Will Mandalay still be based in Australia?

Yes, the local team will continue to operate from its current location under the AMCS Group banner. AMCS Group highly values local expertise and is committed to maintaining strong relationships within the region. In addition, AMCS has offices in both Sydney and Melbourne, ensuring dedicated, on-the-ground support for our customers in Australia.

Are there any immediate changes I should be aware of?

No immediate changes will impact your service. We’re taking a thoughtful, phased approach to integration to ensure continuity and a seamless experience.

Will I need to sign a new contract?

No. Your current agreement remains valid. If anything changes in the future, we’ll speak with you well in advance and guide you through any updates.

Will there be new products or services available to me through AMCS Group?

Yes, in time. As we align our offerings, you’ll have access to a wider range of solutions and innovations from AMCS Group. We’ll keep you informed about anything relevant to your business.

Who should I contact if I have questions about the acquisition?

You can reach out to your usual Mandalay contact, who will be happy to help or direct you to the right person. We’ll also share further communications as the integration progresses.