All organisations have been impacted in some way by the COVID-19 virus. It has forced everyone to examine how they interact and connect with customers, staff and suppliers. This unprecedented challenge has found a huge number of organisations caught with new challenges, needs and solutions.
During a webinar (Tuesday, 24 March 2020), we looked at the potential impacts to your facilities and some of the options available to reduce risk and provide improved service delivery.
If you were available to join us we hope you got a lot from the session. If you were unable to join us or would like to revisit the content, we have provided links to the various resources below.
As the leading waste management software company in Australia, Mandalay has been in contact with many customers to identify how we can best support them during these new challenges.
For waste management businesses, continuity is crucial. Most ask should transfer stations be shut down. Or, is there a better solution?
Our customers have identified the following key areas where they need help:
How do we minimise Face2Face contact at the weighbridge and transfer stations, while keeping operations running?
How do we change our handling of documents and tickets to be electronic or remote?
How do we become cashless and handle payments remotely?
OUTCOME: Mandalay will provide a summary of the consultation call along with agreed actions.
Identify your business continuity plan and review in order to deal with this challenge.
Identify what services are impacted, and how and what can be done to reduce the risk factors.
Identify the issues you are facing and what are the priorities?
We will share best practice and examples from our clients.
Based on the three points of ‘human interaction’ within facilities – product selection, payment and ticketing – we have highlighted key issues below along with examples of possible solutions for each. This list is not exhaustive, more detailed and facility specific examples will be provided as an outcome of our Business Continuity Plan Review.
A review of data setup can help to move your highly manual system to a more streamlined, minimising the level of human contact that is required.
Installing intercoms or CCTV will reduce or remove the need for direct face to face contact, while still giving you the ability to manage and monitor customers at your facility.
An immediate solution may be to install a printer (within an all-weather unit) allowing customers to collect their ticket on exiting the weighbridge.
A longer-term solution dependant on interest. Making tickets available to customers via digital means.
This unprecedented challenge has found a huge number of organisations caught with new challenges, needs and solutions. Some of the main themes have been identified within this Fact Sheet.
Leaders in data collection, information control and management.
